FAQ

How do I register for an account with Staton?

We do not sell to the public (end-users) or businesses outside of our industry for self-promotion. Our customers consist of commercial screen printers, embroiderers, Ad Specialty and Promotional Products businesses. We do not sell direct because we do not compete with our customers. Other restrictions may apply. A Sales Tax Exemption Form is required.

Does Staton require a minimum quantity to place orders?

Orders over $100 are not charged a processing fee. This is not for combined orders. This is single orders over $100.

For new businesses, the first 5 orders placed are not charged a processing fee. After the first 5 orders, an average will be taken of all orders placed within a rolling twelve month period. If those orders do not average $100, the $10 processing fee will apply.
Note: Prices subject to change without notice

What payment options does Staton offer?

Prepay by Bank Wire Transfer or ACH: Please contact a sales associate at 800-950-6611 for bank information.

Credit/Debit Cards: We accept Visa, MasterCard, American Express and Discover. A cash discount loss is applied when you pay with a card. Prices displayed reflect the cash discount.

eCheck: We accept electronic checks from all major issuing banks, upon approval. For initial setup, please contact a sales associate at 800-950-6611.

Company Check: Company check terms is offered upon approval. Returned checks accrue a $40.00 fee.

Net Terms: We grant open terms to customers with excellent credit. Open terms is counted by invoice date. Late payments may be subject to a 1½% per month interest charge. We reserve the right to revoke credit terms at any time. In the case of unpaid fees, returned checks, charge backs or any other unpaid balance, the net customer authorizes the charging of any credit card or eCheck account on file with Staton Holdings, Inc.

Does Staton offer free freight?

At Staton's discretion, free freight is offered if a customer orders a COMBINED total of $200 from Memphis and Dallas. For dropship warehouses the customer must order $200 from that warehouse to receive free shipping, otherwise customer will pay shipping. We ship the most economical method(UPS or LTL for qualifying orders). Free freight does not apply to orders shipping to Hawaii, Alaska, Puerto Rico or Guam. This offer does not apply to C.O.D. charges or the 4.50 handling fee.

How many days will it take to get my order?

All orders placed by 4PM CT will ship same day from Staton distribution centers. When placing your order by phone, a sales associate can estimate the arrival or your package based on the ship-to zip code. To view estimated ship time on order placed via the web, click on "Show Detail" under delivery options. You can also view the UPS
Shipping Map here.

Why can't I track my orders when they ship direct from the mill?

Mills fulfill orders and ship them through their freight system. Please contact a sales representative for tracking information on mill direct orders. Tracking information on stocked orders can be found under My Account.

Can orders be added to or changed once they are placed?

Yes, but you must act quickly. Once the order has been in our system for 10 minutes, chances are it cannot be changed or canceled. Contact a sales associate for assistance.

If an order ships from a location other than Dallas or Memphis it cannot be changed or canceled.

How can I look up my invoices on the website?

From My Account, click "Statements" to locate your invoice.

What is Staton's return policy?

It is your responsibility to check for discrepancies or defects in an order before any alternations or embellishments are made. Discontinued items are final sale and no returns will be accepted. If you have an issue or concern with an order you have receieved, contact our Customer Service Team at 800-950-6611.

You must make all claims for shortages or damages within 72 hours of receiving the merchandise.

All returned or refused shipments are subject to a 20% or $25 (whichever is greater) restocking charge, in addition to both outbound and return freight costs.

Claims and Returns must be authorized by Staton in advance. To access the form, login to your web account and click "My Account" and then "Custom Claim Form". Please have your order number handy, along with the style number, color and quantity of the items you wish to address.

We do not accept returns on printed, worn, washed, or decorated merchandise.

Return defective merchandise with tape marking the flaw's location.

Claims must be made within 7 days of receiving return authorization (RA).

A 25% restocking fee applies to returns or refused shipments, plus outbound and return freight costs.

Shipping And Freight Cost:
If you return an item from an order that qualified for free shipping and your total falls below $200, the original shipping cost will be charged.

Replacement Option: If items are incorrect, missing, or damaged, you can request a replacement. However, you can not request style, color, size swaps through a replacement order.

How can I get a W-9 from Staton?

You can download a W-9 here.